Casino.ru forum audience will now find it easier to seek justice and protect their rights in online casinos. The complaints function has been automated to simplify and speed up the process.
What is required to file a complaint:
Register on the forum by clicking on the big green button on the banner or by clicking on Register in the upper right corner of the page.
Click on the red Write a Complaint button located on the top bar or select the appropriate item from the menu.
Create a topic with a title that briefly reflects the essence of the problem. The title should begin with the word Complaint.
Then – the main text, which describes the date of the problem, the essence of the claim, proof of your rightness and so on.
Fill in the template, indicating the name of the casino, the section of the complaint, the amount of the complaint, e-mail for contact and personal ID in the online casino. The player’s personal data will not be publicly accessibleHowever, they will expedite the processing of the claim.
After filing a complaint, Casino.ru staff will contact casino representatives to help the player resolve the issue. The waiting time and the final result depend on the willingness of the gambling operator to resolve the problem. We will inform you about all resolved complaints in our Telegram channel.
It is noteworthy: Casino.ru channel in Telegram has over 17,300 subscribers.